PURCHASING PROCESS

Our purchasing process is clear and simple: follow the steps below to place your sports equipment order.
We offer you a personalized experience, tailored to your specific needs.

sportswear budget
1 - SENDING THE QUOTATION
Tell us what you need for your personalized sports equipment and we will send you a quote that best suits your needs. Tell us the details, the materials you prefer and any extra you want to include so we can make you a customized proposal.
Designer making a customized string bag for a client in blue with the Protex logo
2 - DESIGN OF THE EQUIPMENT
We work with you to create a unique and personalized design. Tell us your ideas, colors and preferred styles, and send us any sketch or image similar to what you want. Our team of designers will turn your idea into an outstanding sports kit tailored to your needs. The design price includes shields, names, numbers and sponsors.
Long-sleeved blue T-shirt with Protex design and overtaped seams
3 - PHYSICAL SAMPLE
Although it is not always necessary, we recommend a physical sample of the product so you can personally see the details, shields and colors. They usually take between 48 and 72 hours to send it, ensuring that everything is to your liking.
Plotter, printing design on sublimating paper
4 - MANUFACTURING
The production of the kits starts after confirmation of the sample and sending of sizes, names, etc. Production time is 20 to 25 days. Once production has started, no changes in design, sizes or additions are allowed.
They are preparing in a box an order of Protex equipment to be shipped to the customer.
5 - DELIVERY OF THE ORDER
The customer will be notified in advance of the day of delivery of the equipment so that he/she can make the remaining payment of the order. You should be prepared to receive the order on the date indicated.
Tips on how to order your customized sports equipment correctly
TIPS
A well-designed kit needs vectorized logos to ensure good print quality. Ask the sponsor or designer for the logo. If not, we will do our best to improve it (it may have an additional cost). Prepare the necessary resources in advance, considering presentations, competitions and costume renovations. Don't wait until the last minute to place your order.
FREQUENT QUESTIONS

What types of customized sports equipment do you offer?

We offer a wide variety of custom sports equipment such as uniforms for soccer, basketball, rugby, volleyball, paddle, field hockey, indoor soccer, athletics, swimming, wrestling, handball, darts, petanque, and more. We also produce custom merchandising.

What materials do you use to manufacture the equipment?

We use high quality technical materials to guarantee durability and comfort.

Can I customize each kit individually for each team member?

Yes, we offer individual customization for each team member, including names, numbers, etc.

Can you replicate a design we already have?

Yes, we can replicate an existing design. We just need a sample or digital file of the original design. If you don't have it, don't worry, we will make it as accurate as possible.

Do you offer advice on how to choose the best equipment for my sport?

Yes, our sales team is available to advise you on the choice of the best equipment according to the sport and the specific needs of your team.

Can I see examples of work done?

Yes, on our social media page(Instagram, Facebook and LinkedIn) you can see examples of custom kits we have made for other teams and clients.

Can I request a sample before confirming the order?

Yes, we offer the option of ordering samples so that you can see and feel the quality of our kits before placing a large order. What's more, for large orders we usually recommend to make a sample in advance so you can see how your equipment is going to look like.

How can I place an order?

You can place an order through our website (here), by phone at 933 885 921 / 657 060 861, WhatsApp at 657 060 861 or by visiting our office in Plaza Jacinto Benavente 7 2º 2ª, 08950, Esplugues de Llobregat, Barcelona (by appointment). Our team will be happy to help you.

How long does it take to receive an order?

Production time varies depending on the size of the order, type of garment, etc. Generally it takes 2-4 weeks from design confirmation to delivery.

To which countries do you ship?

We ship to any country. Costs and delivery times vary according to destination.

Do you have a physical store/office where I can see the kits in person?

Yes, we have an office located in Plaza Jacinto Benavente 7 2º 2ª, 08950, Esplugues de Llobregat, Barcelona. We invite you to visit us and see our equipment first hand (remember to book an appointment in advance).

What do I do if my equipment arrives with a defect or error?

If your equipment arrives with a defect, contact us immediately and we will work to resolve the problem as quickly as possible, either by replacement or repair. Obviously, at no cost to you.

Do you offer design services if I don't have a logo or design in mind?

Yes, we have a team of designers who can help you create the perfect design for your equipment.

Open chat
1
Need help?
Welcome to PROTEX,
How can we help you?