Thank you for shopping at Protex!
We offer a refund and/or exchange within 14 days of your purchase. If 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for refunds and exchanges
- Your item must be unused and in the same condition in which you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items can be refunded; sale items cannot be refunded.
- If the item in question was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Changes
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nadia@protex.es and send your item to: Plaza Jacinto Benavente 7, 2º 2ª 08950 Esplugues de Llobregat Barcelona
Exempt Assets
The following goods are exempt from reimbursement:
- Gift cards (gif cards).
- Some health and personal care items.
Partial refunds are granted (if applicable)
- Any item that is not in its original condition, is damaged or is missing a part for reasons that were not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Overdue or missing reimbursements
- If you have not yet received a refund, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.
- If you have done all this and still have not received your refund, please contact us at (email and/or phone number).
Shipping
- Please do not return the product to the manufacturer. It should be sent to the following address (relevant address).
- You will be responsible for paying your own shipping costs to return your item.
- Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
- Depending on where you live, the time it takes for your changed product to reach you may vary.
- Please note that we cannot guarantee that we will receive your returned item.